"Live chat" feature is back

“My Chat” with School Choice is back

April 6, 2021 – Parents can once again live chat with school choice specialists to get their questions answered regarding school selections for the 2021-22 school year.

The “My Chat” feature – which was first opened January through February – is reopening now through June 30, 2021 on the School Match 2021 webpage. It is available Monday – Saturday, 9 AM – 1 PM.

This will give families additional support as school choice season picks up. For example, families who completed a standard application earlier this year will begin receiving notifications of lottery results in mid-April. Additionally, the late application window will open on April 15 and go through June 30.  

To live chat with a specialist via “My Chat” follow the steps below:

  1. Go to School Match 2021
  2. Log into or create a “My Show Planner” account
  3. After a few minutes, a “My Chat” icon will appear next to the account holder’s name. Click on it.
  4. Click the “Browse Contacts” tab.
  5. Click the “Available Now” tab and select a “Office of School Choice” team member. 

The “My Chat” feature gives families an opportunity to receive quick answers to quick questions. Families with more involved questions are encouraged to make an appointment to speak with a specialist either virtually or in-person. Or they can send an email to School_choice@duvalschools.org.

Reminder – The school choice process is for families wishing to select a school for their children that is not their attendance area school. No action needs to be taken if families wish to have their children attend their attendance area school or keep their children enrolled in their current school of enrollment.